At GDMSportsequipment LTD, we’re committed to providing quality sports equipment and kits that meet the needs of athletes at all levels. If you’re not fully satisfied with your purchase, we’re here to help with a clear and fair return and refund process.
- Returns
Eligibility for Return
You may return most new, unused items within 7 days of delivery for a refund or exchange. To qualify for a return:
Items must be unused and in the same condition that you received them.
Items must be returned in original packaging, with all tags, labels, manuals, and accessories included.
You must provide proof of purchase (e.g. receipt or order confirmation).
Items Not Eligible for Return
We cannot accept returns for:
Items that show signs of wear or use
Items with stains or markings consistent with:
Food or drink spills
Grease or oil
Grass stains from natural football pitches
Black rubber markings from artificial turf/pitches
Customized or personalized gear
Clearance or final sale items
Gift cards
Items damaged due to misuse, neglect, or failure to follow care instructions - Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or faulty item). - Exchanges
If you’d like to exchange an item (for example, for a different size or color), please contact us via email and our team will guide you through the exchange process.anything personalised will not qualify for a exchange - Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to a faulty or incorrect item.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items. - Damaged or Defective Items
If your item arrived damaged or defective, please notify us within 48 hours of delivery.
To process your claim, we may request:
A description of the issue
Photos of the item and packaging
Depending on the issue, we will offer a replacement, repair, or full refund. - How to Initiate a Return or Exchange
To start a return or exchange, please contact our customer service via:
📧 Email: orders@gdmsportsequipment.co.uk - Policy Updates
We reserve the right to update or amend this policy at any time. The most recent version will always be available on our website